Dosen HI Binus Terbitkan Laporan WHO tentang Penggunaan Teknologi Digital untuk Pembiayaan Jaminan Kesehatan Nasional

Salah seorang dosen program studi Hubungan Internasional Universitas Bina Nusantara (HI Binus), Dr. Dinna Prapto Raharja, menjadi pimpinan riset (principal investigator) laporan tentang penggunaan teknologi digital untuk pembiayaan jaminan kesehatan nasional di Indonesia, yaitu aplikasi BPJS Kesehatan bernama Mobile JKN. Laporan ini didanai oleh Organisasi Kesehatan Dunia (World Health Organization/WHO).

Laporan tersebut berjudul “Does Indonesia’s National Health Insurance Scheme mobile phone application, Mobile JKN, support health financing?”, dan telah diterbitkan pada 6 Desember 2024, di situs web WHO. Berikut adalah ikhtisar laporan tersebut:

Overview

In 2014, a national health insurance programme (Jaminan Kesehatan Nasional, or JKN) was introduced in Indonesia, with the objective of improving access to health services and providing financial protection. In 2017, a mobile phone application (Mobile JKN) was subsequently introduced to make it easier for members to register with JKN, to support the payment of contributions for those outside the formal sector, and to provide members with information about their entitlements. At the same time, the objective was to reduce administrative costs for the health insurance agency, BPJS Kesehatan, which manages JKN.

This paper looks at how Mobile JKN was designed and implemented and explores its effects. There are important positive contributions of Mobile JKN on health financing, such as simplified membership renewal, information to members to access health services, as well as improved collection of contributions from members in the informal sector. Through a reduction of face-to-face interactions at BPJS branch offices, administrative costs have also reduced. However, Mobile JKN does not yet reach its full potential and faces several challenges, including the digital divides among JKN members in terms of digital literacy, ownership of smartphones and internet connectivity. Limited data integration and interoperability across different systems is another shortcoming to be addressed. The paper provides policy options to further strengthen Mobile JKN design and implementation.

Laporan tersebut dapat diunduh dari tautan berikut: https://www.who.int/publications/i/item/9789240100893.